Privacy Policy

1. Introduction

Maidella LTD ("Maidella," "we," "us," or "our") is committed to protecting your privacy and handling your personal information with care and discretion. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services across the Greater Toronto Area.

This policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's applicable privacy legislation.

2. Information We Collect

Personal Information You Provide

We collect information you provide directly to us, including:

• Full name, email address, phone number, and home address
• Service preferences, booking details, and scheduling information
• Messages, comments, photos, or feedback you submit through our forms
• Employment application details (if applying for a position)
• Payment and billing information

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, pages visited, and browsing behaviour through cookies and similar technologies.

3. Consent

In accordance with PIPEDA, we obtain your consent before collecting, using, or disclosing your personal information. By using our website, submitting a booking request, or engaging our services, you consent to the collection and use of your information as described in this policy.

You may withdraw your consent at any time by contacting us, subject to legal or contractual obligations. We will inform you of any consequences of withdrawing consent.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and personalize our cleaning services
• Process bookings, quotes, deposits, and service requests
• Communicate with you about appointments, updates, and service follow-ups
• Respond to inquiries and provide support
• Improve our website, services, and overall client experience
• Process job applications
• Send promotional offers or cleaning tips (only with your consent)
• Comply with legal obligations

5. Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

• Trusted service providers and team members who assist in delivering our services, bound by confidentiality obligations
• Third-party tools used for scheduling, communication, payment processing, and business operations
• Legal authorities when required by Canadian law, court order, or to protect our rights and safety

We approach every client relationship with complete discretion. Details about your home, belongings, and personal circumstances are treated as strictly confidential.

6. Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Canadian law. When information is no longer needed, it is securely destroyed or anonymized.

7. Your Rights Under PIPEDA

As a resident of Canada, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection, use, or disclosure of your information
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at info@maidella.com. We will respond within 30 days of receiving your request.

8. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.